Important: This is an operational policy template and is not jurisdiction-specific legal advice. Final wording should be reviewed by a qualified legal professional before launch.
Refund eligibility
Refund eligibility depends on the event or product terms, fulfilment status, access already delivered and applicable consumer law.
Non-refundable items
Processing fees, personalized merchandise, completed services, redeemed access, digital products or fulfilled event packages may be non-refundable where law permits.
How refunds are issued
Approved refunds are normally issued through the original WooCommerce payment method. Processing time depends on the gateway, bank and card network.
Registration status
When WooCommerce confirms a refund or cancellation, the related VirTTunity registration should be updated and any capacity restoration handled according to event rules.
Event changes
Event-specific cancellation, postponement, transfer and credit options should be stated on the applicable event page.
Published for Trinidad and Tobago · Version 3.0.0
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